Complaints

At The Keep Clinic, we take your care very seriously.

 

On occasion, a patient may wish to make a complaint or provide us with feedback on their experience with us.

 

If you would like to make a formal complaint

Please put your complaint in writing to the Practice Manager

Bethan Lee

bethan@mskdoctors.com

 

The Practice Manager will acknowledge your complaint within two working days and provide a full written response within twenty working days.

 

If you are dissatisfied with the outcome or seek arbitration you can contact the Care Quality Commission

 

Care Quality Commission 

www.cqc.org.uk

enquiries@cqc.org.uk

03000 616161
 

If you would like to provide feedback

The Practice Manager reviews every single patient questionnaire

Patient Questionnaires are kept at Reception or are available on our website

 

Thank you 

 

Bethan Lee

Practice Manager